I know people have a lot of brand loyalty, especially where cosmetics are concerned. I know there are a lot of ethical considerations involved, as well as simple preference. I, for instance, am a CG girl. I have used Cover Girl products for years, long before America's Next Top Model existed. I have just found them to be the best priced for what I want, and the makeup comfort level is good for me. I've had items from other makers, but the core is CG. I always wore it both in life and on stage.
Despite this problem with my lips, which seems to be related to my CG Outlast lipstick, I hope to continue to use CG, and if possible find a new CG lipstick. Here's why:
I contacted CG in a few different ways over the last few months, starting with a "live beauty chat" with a lady who directed me to the Proctor and Gamble Material Saftey Data Sheets, where I got every ingredient list for my products. The other day, I emailed them asking more specifically about whether there was any chance thimerosal made its way into their lipstick, even though it wasn't indicated on the MSDS. They emailed me back the next day and told me a: they were passing my info along to their health people; b: they would like to follow up with me by postal mail; c: while they couldn't give me further ingredient info personally due to confidentiality, I could have my doctor mail or fax them with the allergies I have and the suspect product. I emailed them back with a few more details, and thanking them for their consideration. They once again emailed back within a day thanking me for the info and restating that they'd be sending me some postal mail--and a check to cover the cost of my suspect product.
Now, I realize companies don't want to get sued, but they didn't have to give me any money and they have been courteous and helpful. I feel that when I do get my allergy straightened out, they'll be glad to know...I also sent them a post from a discussion board I found that described almost the exact same symptoms linked to the lipstick, and I think they'll be interested in that, too. I could be wrong, of course, but it's the fact that I feel they'll care that matters. They have shown solid customer service, and I believe they will be getting my cosmetic dollar for a long time to come.